Caroline Rizkallah
Life and emotion coach.
“A very important and wonderful journey full of knowledge and the necessary skills to become professional coaches. Many thanks to the Mentor and Guide Academy.”
Life and emotion coach.
“A very important and wonderful journey full of knowledge and the necessary skills to become professional coaches. Many thanks to the Mentor and Guide Academy.”
Mentor & Guide Professional Training
Build practical capability across leadership, communication, performance, wellbeing and workplace culture. Mentor & Guide training is shaped around your audience and context, combining clear concepts, guided reflection, relevant scenarios and tools for everyday application.
For organisations, schools, NGOs and professional teams.
Seven Professional Training Areas
Select one focused topic or combine relevant areas into a tailored learning experience. The final scope and intended outcomes are agreed before delivery.
For: Leaders, managers, HR teams and employees working under sustained pressure.
Recognise patterns of overload, examine personal and workplace contributors, and identify healthier boundaries and support practices.
Intended outcomeParticipants prepare a realistic action plan for managing pressure, noticing early warning signs and responding before strain escalates.
For: Professionals and teams facing delay, perfectionism, avoidance or inconsistent follow-through.
Understand common procrastination drivers and translate important work into clearer, more manageable action.
Intended outcomeParticipants practise prioritisation, realistic task planning, habit design and constructive accountability.
For: Leaders and teams dealing with tension, misunderstandings or recurring workplace conflict.
Move from blame and personalisation towards clearer dialogue, shared responsibility and solution-focused action.
Intended outcomeParticipants practise listening, preparing for difficult conversations, separating people from problems and agreeing constructive next steps.
For: Leaders, managers and teams seeking more considered responses in demanding situations.
Explore how emotions, attention, assumptions and values influence communication and decision-making at work.
Intended outcomeParticipants practise recognising emotional cues, pausing before reacting and communicating with greater clarity and respect.
For: Leaders, managers and people professionals responsible for engagement, change and team performance.
Translate accessible neuroscience-informed principles about attention, cognitive load and perceived threat into practical leadership choices.
Intended outcomeParticipants practise active listening, clearer conversations and working routines designed to reduce unnecessary overload and support focus.
For: Managers, client-facing professionals, multidisciplinary and distributed teams.
Strengthen message structure, channel choice, listening and adaptation across different communication needs.
Intended outcomeParticipants practise delivering clear messages, checking understanding and reducing avoidable communication gaps.
For: Organisations and teams navigating change, uneven engagement or unclear ownership.
Make the everyday behaviours that shape culture, trust, contribution and accountability visible and discussable.
Intended outcomeParticipants define practical citizenship behaviours and agree commitments that support collaboration and responsible contribution.
A Clear Delivery Process
Every engagement begins with context. The final scope, format and learning priorities are agreed before delivery.
We define who the training is for, the current challenge and the intended learning outcomes.
We select the most relevant topic or combination and adapt examples and activities to the audience.
Participants engage with clear concepts, guided discussion, realistic scenarios and practical exercises.
Participants identify next actions; where agreed, the organisation can add follow-up or evaluation.
Training Designed Around Your Context
Share your audience, current challenge, preferred timing and intended outcomes. Mentor & Guide will recommend an appropriate topic or tailored combination and confirm the scope before delivery.
Trust & transparency
This policy explains how Mentor & Guide handles personal information when you visit mentorandguide.com, contact us, use an account or participate in our online coaching education and institutional services.
Last updated: 22 August 2026We aim to collect only information relevant to providing our website, education, support, directory and institutional services. We do not ask you to send passwords or payment-card details through the public contact form, email or WhatsApp.
This policy applies to personal information handled by Mentor & Guide through mentorandguide.com and related website, learning, directory, communication and institutional-service activities. References to “we”, “us” and “our” mean Mentor & Guide.
Different privacy notices or program-specific documents may apply where a particular service requires them. Third-party websites and platforms have their own privacy practices.
We may also receive information from an institution, program coordinator, service provider or another person acting with appropriate authority. If you provide information about someone else, you must be authorized to do so.
Depending on the interaction, we may use personal information to:
Where applicable law requires a legal basis, we rely as appropriate on your consent, steps requested before entering an arrangement, performance of an agreement, compliance with legal obligations, and legitimate interests such as operating and securing our services. You may withdraw consent for future processing where consent is the basis, without affecting earlier lawful processing.
We may share relevant information only as reasonably necessary with:
Service providers are expected to handle information for the relevant service and subject to applicable safeguards. We do not make a private learner record public merely because the website contains a directory.
Our website may use cookies and similar technologies needed for functionality, preferences, security and measurement. Services observed on the website include Google Analytics, Google reCAPTCHA and Cloudflare Insights. These services may receive technical information such as IP address, device/browser information and page activity according to their own terms and privacy policies.
WhatsApp links take you to a third-party service. Information you send there is handled by WhatsApp under its own privacy terms. You can control many cookies through your browser settings; blocking some technologies may affect website functionality.
We retain personal information only for as long as reasonably needed for the relevant service, legitimate operational needs, legal or accounting obligations, certification and academic-integrity records, dispute handling and security. Retention periods vary according to the type and purpose of the record.
We use reasonable administrative and technical measures intended to protect information. No internet transmission or storage method can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through public channels.
Subject to applicable law and relevant exceptions, you may ask to access, correct, update or delete personal information, restrict or object to certain use, withdraw consent, or obtain information about how it is handled. Lebanon Law No. 81/2018 and other applicable privacy requirements may govern these rights.
We may need to verify your identity and authority before acting on a request. Some information may be retained where required or permitted by law, or where needed for certification, security, accounting or dispute purposes. For deletion instructions, see Account & Profile Deletion.
A parent, legal guardian, school or other appropriately authorized adult should provide or authorize personal information relating to a minor. Please do not submit unnecessary details about a child through the public form. If you believe information about a minor was submitted without appropriate authority, contact us so we can review it.
Because our services operate online and may involve providers, participants or partners in different countries, information may be processed outside the country where it was collected. Where required, we take steps intended to use appropriate contractual, organizational or other safeguards for such processing.
We may update this policy when our services, technology or legal obligations change. The updated date at the top identifies the current version.
For a privacy question or request, email [email protected]. Please use the subject “Privacy request” and describe what you need without including passwords or payment-card information. Phone and WhatsApp are for general support only and are not formal privacy-request channels.
This policy provides general information about our privacy practices and does not replace program-specific notices or legal advice.
Website terms
These terms govern use of mentorandguide.com and its public information, account, learning and directory features. Program-specific documents may also apply to a particular enrolment or service.
Last updated: 22 August 2026Please read these terms before using the website. If you do not agree, do not use the website or create an account. Nothing in these terms removes rights or liabilities that cannot lawfully be excluded.
By accessing or using mentorandguide.com, you agree to these Terms of Use and our Privacy Policy. References to “Mentor & Guide”, “we”, “us” or “our” mean Mentor & Guide.
Additional written terms, enrolment documents, invoices, institutional agreements or learning-platform rules may apply to a specific program or service. If a conflict arises, the more specific terms govern that specific subject to the extent permitted by law.
The website presents information about online coaching education, institutional services, training, directories and related activities. Website descriptions are general and may change. Participation, certification, recognition or directory eligibility depends on the applicable program requirements and written confirmation; visiting a page or submitting an enquiry does not by itself create eligibility or enrolment.
Website content and coaching education are provided for educational and professional-development purposes. They are not medical diagnosis or treatment, psychotherapy, legal advice, financial advice, or an emergency or crisis-response service.
Users and learners are responsible for working within their competence, professional obligations and applicable law, and for referring to appropriately qualified professionals when a situation is outside scope. If someone may be in immediate danger, contact the appropriate local emergency services.
We may restrict or suspend access where reasonably necessary to address misuse, security risk, legal requirements, unpaid applicable fees or material breach of relevant terms. Account or profile deletion is addressed on our Account & Profile Deletion page.
You must not use the website to:
Unless stated otherwise, website design, text, learning content, graphics, branding and other materials made available by Mentor & Guide are owned by or licensed to Mentor & Guide and are protected by applicable intellectual-property laws. You may view public website content for personal, lawful, non-commercial use. No other right is granted.
Materials submitted by you must be accurate to the best of your knowledge, lawful, and free of third-party rights violations. You must have the necessary rights and permissions before submitting content for publication, assessment or a public directory profile.
A public directory helps users discover listed professionals. Unless explicitly stated in writing, a listing is not a guarantee, endorsement or assurance of outcomes. Listed professionals remain independent and are responsible for their own services, representations, availability, scope of practice, insurance, licensing or other obligations that may apply to them.
Users should make their own suitability checks before engaging a listed professional. Directory profile owners must keep public information accurate and request updates or removal when needed.
Any fees, payment schedule, cancellation, transfer, deferral or refund arrangement is governed by the written terms, invoice, enrolment document or agreement for the applicable program or service. This website page does not create a separate refund, payment-plan, certification or completion guarantee.
The website may link to WhatsApp, learning platforms, partner sites, social networks or other third-party services. We do not control their availability, content, security or privacy practices. A link does not necessarily mean endorsement. Review the applicable third-party terms before using those services.
We take reasonable care with our website, but do not guarantee that public content is always complete, current, error-free, uninterrupted or compatible with every device. The website is provided on an “as available” basis to the extent permitted by law.
To the fullest extent permitted by applicable law, Mentor & Guide is not responsible for indirect, incidental or consequential loss arising solely from use of, or inability to use, the website, third-party services or independent directory professionals. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.
We may update these terms to reflect changes in services, technology or legal requirements. The updated date identifies the current version. Continued use after an update means the revised terms apply from their effective publication, subject to applicable law and any specific written agreement.
If one provision is found unenforceable, the remaining provisions continue to apply as far as legally possible. These terms are governed by the laws of Lebanon, including applicable provisions of Law No. 81/2018, and disputes are subject to the competent courts of Lebanon, unless mandatory law requires otherwise.
Questions about these terms may be sent to [email protected], by phone at +961 3 594 646, or through the homepage contact form.
These terms provide general website conditions and are not legal advice.