Mentor & Guide
Account & Profile Deletion
Request removal of a public profile or deletion of an account associated with Mentor & Guide or Mentor – Find Support.
Choose the request that matches your needs
Removing a public profile and deleting an account are different actions. Select the relevant service and state clearly what you want us to do.
Remove my Public Directory profile
Your public listing will no longer be displayed after the approved request is completed. This does not automatically delete your app, website or learning-platform account.
Delete my Mentor – Find Support account
Request deletion of the account and associated personal data, except information that Mentor & Guide is required or permitted to retain for a legitimate purpose.
Delete my website or learning-platform account
Deletion may permanently end access to learning materials, progress, submissions and account history. Required certification and assessment records may need to be retained.
Delete all applicable accounts and profiles
Choose this option if you want us to assess all accounts and public profiles connected to your verified email address across Mentor – Find Support, the Mentor & Guide website or learning platform, and the Public Directory.
We will confirm which services were found and which parts of the request can be completed before final deletion.
How to submit a formal request
Send an email to [email protected], preferably from the email address connected to your account.
Use the subject: Account or Profile Deletion Request — [Full Name] — [Service]
1. Identify yourself
Include your full name and the email address connected to your account or profile.
2. Identify the service
State Mentor – Find Support, website/learning platform, Public Directory, or all applicable services.
3. State the action
Ask to remove your public profile, delete an account, delete all applicable accounts and profiles, or unsubscribe from marketing.
What happens after you email us
- We acknowledge your request by email.
- We may verify ownership using the email address already connected to the account.
- We confirm the scope and explain important effects or records that may need to be retained.
- After verification, we provide the next steps and expected timing.
- We confirm when the approved removal or deletion is completed.
What deletion can affect
- Permanent loss of account access.
- Removal of account and profile information that is not required to be retained.
- Removal of an applicable public listing.
- Loss of learning progress, submissions, saved information and account-linked features.
- Inability to restore the deleted account or deleted data.
Removing a Public Directory profile does not delete your other accounts. Unsubscribing from marketing does not delete an account or profile. An active subscription or recurring payment may need separate cancellation through the service or payment provider through which it was purchased.
Information that may need to be retained
Limited information may be retained when required or permitted for legal or regulatory compliance; invoices and financial reporting; certification, assessment, qualification verification and academic integrity; security and fraud prevention; or legal claims and dispute resolution.
Retained information should be limited to what is necessary, protected from unauthorized access, and not used to reactivate a deleted account or for unrelated marketing.