We’re here to guide you
Support
Find the right route for program, learner, website, certificate, directory, account and privacy questions.
What do you need help with?
Choose the closest category and include the relevant details in your message. You do not need to send the same request through several channels.
Programs and enrolment
Questions about program scope, learning pathways, orientation, entry requirements or institutional services.
- Name the program or service
- Describe your goal or institution
- Share your preferred contact method
Learner and LMS access
Help with an existing website or learning-system account, access issue or technical error.
- Use the email linked to the account
- Name the course or page
- Describe the error and device/browser
Assessment and certificates
Questions relating to submitted work, assessment stages, certificate details or verification.
- Provide your name as registered
- Name the applicable program
- Do not send protected learning answers publicly
Directory, profile and privacy
Request a profile correction or removal, account deletion, privacy information or another data-related change.
- Identify the exact profile or account
- Specify correction, removal or deletion
- Be ready to verify your authority
- Send a formal privacy or deletion request from the email connected to the account or profile to [email protected].
Contact support
Send one clear support request
Use the homepage form for a structured general-support request, or email us when you need to attach relevant non-sensitive information. Formal privacy and deletion requests must be emailed to [email protected]. Phone and WhatsApp are for general support only and may be used for a direct conversation when available.
Phone: +961 3 594 646